SHIVKALA – Personalized & Handmade Gifting Brand
Last Updated: 18 / Jan / 2026
Welcome to SHIVKALA. By accessing, browsing, or placing an order on our website or through any of our platforms, you agree to comply with and be legally bound by the following Terms & Conditions, along with our Privacy Policy, Shipping Policy, and Refund Policy.
If you do not agree with any part of these terms, please do not use our website or services.
1. About SHIVKALA
SHIVKALA is a gifting brand specializing in handmade and personalized products, including but not limited to:
* Handmade pouches
* Glass photo frames
* Hand-painted tote bags
* Polaroids
* Customized photo gifts
Due to the handmade and artistic nature of our products, minor variations in color, texture, brush strokes, size, or finish are natural and shall not be considered defects.
2. Acceptance of Terms
By using this website or placing an order, you confirm that:
* You are legally capable of entering into a binding agreement
* You have read, understood, and agreed to these Terms & Conditions
These terms apply to all visitors, users, and customers of SHIVKALA.
3. Personalized Products Disclaimer
All personalized products are created strictly based on the photos, text, and details provided by the customer*
SHIVKALA is not responsible* for customer errors, including:
* Spelling mistakes
* Incorrect images
* Wrong customization details
❗ Personalized products cannot be cancelled, returned, or refunded due to customer errors
4. Orders, Payments & Final Sale
All orders placed with SHIVKALA are final
* Orders cannot be cancelled, modified, or reversed once confirmed
Orders are confirmed only after successful payment
* Prices are subject to change without prior notice
5. Cookies & Website Usage
SHIVKALA uses cookies to enhance your browsing experience.
* Required cookies are essential for website functionality
* Optional cookies may be used for analytics or marketing
* By using our website, you agree to the use of required cookies
* Third-party services (such as video embeds or payment gateways) may also use cookies
Cookies do not store personal data and cannot deliver viruses or malware.
6. Intellectual Property Rights
Unless otherwise stated:
* All content, images, designs, logos, and text on SHIVKALA are owned by SHIVKALA or its licensors
* You may view content for personal use only
You must not:
* Copy or republish material
* Sell, rent, or sublicense content
* Reproduce or redistribute content without written permission
7. User Comments & Content
Some parts of the website may allow users to post comments or feedback.
* SHIVKALA does not pre-screen comments
* Comments reflect the opinion of the individual user, not SHIVKALA
* SHIVKALA reserves the right to remove comments that are offensive, misleading, or violate these terms
By posting content, you grant SHIVKALA a non-exclusive license to use, reproduce, edit, and publish such content.
8. Shipping & Dispatch Responsibility
Processing time: 3–7 working days* (may increase during festive seasons or bulk orders)
* Delivery timelines are estimates and depend on courier partners
Once the order is dispatched, all responsibility transfers to the customer*
SHIVKALA is not liable for:
* Courier delays
* Loss, theft, or damage after dispatch
* Address errors provided by the customer
9. No Cancellation, Return & Refund Policy
Due to the personalized and handmade nature of products:
* ❌ No cancellations after order placement
* ❌ No returns or refunds
* ❌ No exchanges
9a. Damaged Product Claims
Replacement may be considered only if:
* Product is damaged at delivery
Customer informs SHIVKALA within 24 hours
A clear unboxing video is provided
Approval is solely at SHIVKALA’s discretion
Not considered as damage:
* Minor handmade variations
* Color or design differences
* Courier delays
* Customer personalization errors
* Change of mind
10. Hyperlinking to Our Website
Certain organizations (government agencies, search engines, news portals, directories) may link to our website without prior approval.
Other link requests must be approved in writing.
❗ Use of SHIVKALA’s logo or artwork for linking is not allowed without a trademark license agreement.
11. Content Liability
SHIVKALA is not responsible for content appearing on external websites that link to us.
You agree to defend SHIVKALA against claims arising from content on your website.
12. Limitation of Liability
To the maximum extent permitted by law:
* SHIVKALA shall not be liable for indirect, incidental, or emotional damages
* Maximum liability shall not exceed the amount paid for the product
This does not limit liability for:
* Death or personal injury
* Fraud or fraudulent misrepresentation
13. Reservation of Rights
SHIVKALA reserves the right to:
* Request removal of links to our website
* Amend these Terms & Conditions at any time
Continued use of the website implies acceptance of updated terms.
14. Disclaimer
The website and services are provided “as is” and “as available.”
We do not guarantee accuracy, completeness, or uninterrupted availability.
15. Governing Law & Jurisdiction
These Terms shall be governed by the laws of India.
All disputes shall be subject to the exclusive jurisdiction of Indian courts.
16. Contact Information
For any queries related to policies or orders:
📧 Email: shivkala.work@gmail.com
📞 Phone / WhatsApp: +91 93280 33131